Refund policy

Last updated: 31 October 2026

Try PasteCloak free for 14 days before you buy. If you buy and it isn’t right for you, you can still get your money back.

30-day refund, no questions asked

For Standard and Pro licenses, you can ask for a full refund within 30 days of purchase, for any reason.

How to ask

Write to hello@pastecloak.com from the email address you used to buy, or tell us that address. We refund to your original payment method through Stripe, our payment provider. It usually appears within 5–10 business days, depending on your bank.

Your 14-day right of withdrawal

If you are a consumer in the European Union, you can withdraw from your purchase within 14 days of the purchase date, without giving a reason. You keep this right even after you have received and used your license key, because we do not ask you to give it up at checkout.

To withdraw, tell us clearly by email to hello@pastecloak.com or by post to Epixstore SAS, 42 rue du Roi Baco, 44100 Nantes, France. You can use the form below, but you don’t have to. We refund the full amount within 14 days of hearing from you, to your original payment method and at no cost to you.

Model withdrawal form
To Epixstore SAS, 42 rue du Roi Baco, 44100 Nantes, France, hello@pastecloak.com:
I hereby give notice that I withdraw from my contract for the sale of the following digital content: PasteCloak license (Standard or Pro).
Ordered on:
Name:
Address:
Date:
Signature (only if sent on paper):

After a refund

Your license key is no longer valid for use and should be removed from PasteCloak (Settings → License).

Business licenses

Business licenses follow the terms of your order or quote. Contact us at hello@pastecloak.com.

Your legal rights

This policy adds to your legal rights; it does not replace them. If PasteCloak does not work as described, you keep your rights under the legal guarantee of conformity, whatever the date of purchase.